1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website eska-camper.com (hereinafter: “Website”) and use our camper rental services. Your privacy is extremely important to us, and we process all your data in accordance with the General Data Protection Regulation (GDPR).
The data controller for your personal data is ESKA, obrt za najam kamp-prikolica, opreme i ostalih strojeva, vl. Iva Beber, Karlovac, Logorište 36D (e-mail: info@eska-camper.com).
2. What personal data do we collect?
We collect personal data only when you voluntarily provide it to us through our Website forms or through the collection of anonymized technical data via cookies.
a) Contact form When you send us a general inquiry via the contact form, we collect: First and last name, E-mail address to which we reply to your inquiry, subject, and the content of your message.
b) Booking inquiry form In order to check availability and prepare a camper rental offer, we collect the following data through the booking inquiry form: Your first and last name, country of residence, e-mail address, phone number, number of adults and children who would travel in our camper in case of rental, information about traveling with pets, desired rental period (from/to), information on how you heard about us, and any additional comments you may or may not choose to leave in our booking form.
c) Automatically collected data (Google Analytics and Cookies) Our Website uses Google Analytics to analyze traffic. Google Analytics collects technical data such as your IP address (which is anonymized), browser type, device you are accessing from, and your behavior on our site (which pages you visit and how long you stay on them). This data is used exclusively for statistical purposes to improve the user experience.
3. Google reCAPTCHA
To protect our Website from spam, bots, and malicious software, we use the Google reCAPTCHA service. This service analyzes visitor behavior (e.g., mouse movements, time spent on the page) to determine whether it is a real person or an automated program. The data collected for this purpose is forwarded to Google LLC and is subject to their Terms of Service and Privacy Policy.
4. Cookie Policy
Our Website uses cookies (small text files stored on your device) to ensure the proper functioning of the site and improve your user experience. We use two types of cookies:
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Strictly necessary cookies: These are essential for the technical functioning of the Website (e.g., security cookies and saving your cookie preferences). These cookies do not collect your personal data and cannot be turned off.
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Analytical cookies: We use Google Analytics to collect anonymous statistical data on traffic (e.g., number of visitors and pages visited). These cookies are set solely with your explicit consent.
You can withdraw or modify your consent for the use of analytical cookies at any time via the cookie settings on our Website.
5. Purpose of processing your data
We use your personal data exclusively for the following purposes:
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- Responding to your inquiries and communicating with you.
- Processing bookings and creating informative offers and rental agreements.
- Ensuring the technical correctness and security of the Website (reCAPTCHA).
- Traffic analysis and offer improvement (Google Analytics).
6. Sharing of personal data
We do not sell, rent, or share your personal data with third parties for marketing purposes. Data may only be shared with trusted partners who provide us with technical support (such as Google LLC for analytics and protection, and our web hosting service provider), who are also bound to strict data confidentiality.
7. How long do we keep your data?
We keep your personal data for as long as necessary to fulfill the purpose for which it was collected.
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Data from general inquiries (contact form) is deleted once your communication with us is finished, unless a rental is realized.
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Data related to bookings and rental agreements is kept in accordance with the legal obligations regarding the retention of accounting and business documentation of the Republic of Croatia.
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8. Your rights
In accordance with the GDPR, you have the following rights regarding your personal data:
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Right of access: You have the right to request confirmation of whether we process your data and request a copy of that data.
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Right to rectification: You have the right to request the correction of inaccurate data.
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Right to erasure (Right to be forgotten): You have the right to request the deletion of your data if it is no longer necessary for the purposes for which it was collected.
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Right to withdraw consent: You can withdraw your consent for the use of cookies in your web browser at any time.
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To exercise any of these rights, please feel free to contact us via e-mail at: info@eska-camper.com.